Return Policy

We offer store credit on any non-used product for 90 days. Must have the original receipt. If the original receipt is not present, we will use the current price of the product, not necessarily the original purchase price. No returns for cash unless authorized at the time of purchase. Used merchandise will not be accepted for any reason except warranty issues.

Online Policy

We will confirm your order and ship out your product within 24 hours of the order or the next business day. If you are unhappy with your purchase, we will accept returns for 30 days. Buyer pays the return shipping costs.

Special Order Policy

The Rules:

#1: We will take any request for a special order. We cannot promise that we can get anything at anytime.

#2: All requests will be investigated as soon as possible, usually immediately.

#3: If the manufacturer or distributor cannot be reached at the time of request, a request form will be filled out by the customer and we will investigate the availability at the first opportunity.

#4: Once the availability and price is confirmed, we will confirm the order with the customer.

#5: All orders over $100 are subject to a down-payment of 20% before the order is made.

#6: The balance of the payment will be made upon pick-up of the product.

#7: Once the product has been recieved, the customer will be notified immediately.

#8: The customer will have one week to pay for and pick up the special order.

#9: After one week, the product will be put up for sale to the general public.

#10: If a customer makes a special order and fails to pick it up in the allotted one week, they will be put on a do-not-order list for future special orders.

Repair Pick-Up Policy

We offer a grace period of one month from completion of a repair for pick-up without penalty. After one month, the customer is charged a $10 storage fee each month that the repair is not picked-up. After one year, the repaired product will be assumed to be abandoned and will be sold to recover our labor costs. It is the duty of the customer to check on the status of a repair even if no contact is made by us. At the end of one year, we will make every attempt to contact the customer before their merchandise is sold, but if we are unable to contact the customer or if the customer refuses to pay for and pick-up their merchandise, they forfeit ownership of said merchandise and have no legal course of recovery.

Warranty Policy

We honor all manufacturers warranties on the products we sell. We will do our duty in setting up a return of product deemed to fall under warranty guidelines. We are not responsible for any shipping costs associated with the warranty process. We will do everything in our power to facilitate the warranty process but the customer should be aware that in some circumstances, it is their duty to see it through to completion. The Alternative Bike and Board may offer separate warranties on products that we sell but the manufacturer’s warranty supercedes all.

Logo and Trademark Usage Policy

Usage of our logo and/or trademark must be pre-authorized in writing by a manager or owner of Alternative Sports, Inc. We reserve the right to deny any person or organization the usage of our logos and other intellectual property. If you would like a copy of our logo for your poster/flyer/website/etc., please contact jesse@altbikeboard.com for approval.

Request for Donations / Involvement Policy

The Alternative Bike and Board Shop receives many requests for donations and community activity involvement. We often provide organizations with donations of products and services. We require that any organization or event give us at least 2 weeks to respond to any requests. Please contact jesse@altbikeboard.com for donations or approval of involvement in any activities or events.